ISO/IEC 20000 for small and medium-sized businesses (SMEs)

Even small companies need standards to evolve and grow. ISO/IEC 20000 will show you how to achieve best practice across ITIL (ITIL process and ITIL framework) and IT service management – providing a framework to deliver services that are driven by business need rather than just technology. ISO/IEC 20000 is suitable for internal IT services and outsourcing providers.  


Shaping ISO/IEC 20000 for SMEs

Small businesses that implement ISO/IEC 20000 can get the same benefits as larger companies.   You’ll see that with ISO/IEC 20000 you can save money and improve the quality of your service through efficiency and effectiveness improvements – no matter the size of your organisation.  We know that you may have tighter budgets and less time to manage technology needs, ITIL and IT services. That’s why we provide packages that can be customised to include only the services and products you need – removing the unnecessary cost and complexity of achieving ISO/IEC 20000.

The standard provides a framework to integrate people, processes and technology, allowing you to develop IT services that are driven by and support business objectives – rather than just technology needs. ISO/IEC 20000 puts controls in place to measure and maintain consistent levels of service – whether you have an internal IT services team or manage external service providers.

The standard is also compatible with ITIL (ITIL process and ITIL framework), allowing you to measure performance regularly and find ways to keep improving. Plus, better IT service management supports better customer service, strengthening your offering when tendering for business.





Help us to shape standards

We’re open to suggestions for new standards and take these to consultation with industry associations or equivalent organizations. We make sure we get the standards right by working with representatives from consumer organizations; professional institutions; certification, testing and inspection bodies; educational establishments; research organizations; UK notified bodies; enforcement bodies; and government departments.  

Find out more by emailing or calling on +44 845 080 9000.


Why BSI?

The food industry impacts every person on the planet. Though what the world's population may eat may differ depending on the geography, wealth, age, gender and availability of goods, no other sector plays such a vital role in all of our day-today lives and culture. Economically, food represents 10% of global GDP (valued at US$48 trillion by the World Bank).

But the food sector also faces significant challenges. Each year, food-borne illness makes one in ten people ill and is the cause of death for millions around the world. Population growth projections and an increasing middle class suggest that the demand for food will increase 70% by 2050. And, consumers are increasingly conscious about what goes into their food, how it's made, its impact on ecosystems and where it comes from.

BSI believes the world deserves food that is safe, sustainable and socially responsible. We support the food sector by developing and publishing standards of best practice, supply chain solutions as well as training and certification to not only the most popular food safety standards, but other business improvement standards that work together to make organizations more resilient.

Working in 172 countries, we pride ourselves on the expertise, integrity and professionalism of our people. Our mission is to help our 80,000 clients, ranging from high-profile global brands to small local companies, survive and prosper in today's world.

BSI believes the world deserves food that is safe, sustainable and socially responsible. We support the food sector by developing and publishing standards of best practice, supply chain solutions as well as training and certification to not only the most popular food safety standards, but other business improvement standards that work together to make organizations more resilient.

Working in 172 countries, we pride ourselves on the expertise, integrity and professionalism of our people. Our mission is to help our 80,000 clients, ranging from high-profile global brands to small local companies, survive and prosper in today's world.