Certification to ISO/IEC 20000 IT Service Management System

Give your ISO/IEC 20000 system the recognition it deserves with certification to the first formal international standard for IT service management. Demonstrate that you have the right ITIL process and procedures in place to deliver a consistent, efficient and reliable IT services and ITIL framework – either internally or as an external provider.  


How to get certified to ISO/IEC 20000

We make the certification process simple. After we have received your application we appoint a client manager who will guide you and your business through the following steps for ITIL process and ITL framework.

  1. Gap analysis
    This is an optional pre-assessment service where we take a closer look at your existing IT service management system and compare it with the requirements of ISO/IEC 20000. This helps identity areas that need more work before we carry out a formal assessment, saving you time and money.

  2. Formal assessment
    This happens in two stages. First we review current IT service management across your business against an ISO/IEC 20000 checklist. We will share the details of our findings so if we find gaps, you can close them. And if you meet all the requirements we’ll complete the formal checks ready for certification.  

  3. Certification and beyond
    When you have passed the formal assessment you will receive an ISO/IEC 20000 certificate, which is valid for three years. Your client manager will stay in touch during this time, paying you regular visits to make sure your system doesn’t just remain compliant, but that it continually improves.  


Popular training courses for ISO/IEC 20000

Gain more experience with ISO/IEC 20000 IT Service Management by taking one of our specially designed courses.


Why BSI?

The food industry impacts every person on the planet. Though what the world's population may eat may differ depending on the geography, wealth, age, gender and availability of goods, no other sector plays such a vital role in all of our day-today lives and culture. Economically, food represents 10% of global GDP (valued at US$48 trillion by the World Bank).

But the food sector also faces significant challenges. Each year, food-borne illness makes one in ten people ill and is the cause of death for millions around the world. Population growth projections and an increasing middle class suggest that the demand for food will increase 70% by 2050. And, consumers are increasingly conscious about what goes into their food, how it's made, its impact on ecosystems and where it comes from.

BSI believes the world deserves food that is safe, sustainable and socially responsible. We support the food sector by developing and publishing standards of best practice, supply chain solutions as well as training and certification to not only the most popular food safety standards, but other business improvement standards that work together to make organizations more resilient.

Working in 172 countries, we pride ourselves on the expertise, integrity and professionalism of our people. Our mission is to help our 80,000 clients, ranging from high-profile global brands to small local companies, survive and prosper in today's world.

BSI believes the world deserves food that is safe, sustainable and socially responsible. We support the food sector by developing and publishing standards of best practice, supply chain solutions as well as training and certification to not only the most popular food safety standards, but other business improvement standards that work together to make organizations more resilient.

Working in 172 countries, we pride ourselves on the expertise, integrity and professionalism of our people. Our mission is to help our 80,000 clients, ranging from high-profile global brands to small local companies, survive and prosper in today's world.