ISO/IEC 20000 Auditor Training Course (APMG accredited)

This course is now available online


ISO 20000:2018 is an international standard that allows companies to demonstrate excellence and prove best practise in management. The standard ensures companies can achieve factual approach benchmarks to continuously improve their delivery of services.

Who should attend?

  • The course is aimed at personnel who already have an understanding of ISO/IEC 20000 (delegates who do not have this understanding are advised to attend the 1 day Introduction to ISO/IEC 20000:2018 Course)
  • Persons who have been given the responsibility to audit an Service Management System
  • Existing auditors who wish to attain formal qualification and refresh their skills
  • ITIL Practitioner who are co-ordinating audit activities / Consultants / IT Manager / External Auditors

What will I learn?

Upon completion of this course, delegates will be able to:

  • Interpret the requirements of ISO/IEC20000-1:2018 in the context of an audit
  • Explain the purpose, content and interrelationship of ISO/IEC 20000-1:2018 Specification and ISO/IEC 20000-2:2018 Code of Practice
  • Plan, conduct, report and follow up on an ITSMS audit in accordance with ISO19011:2018 and ISO/IEC 20000-1:2018.
  • ISO20000:2018 briefing and ITIL comparison
  • To provide structure approach of ISO/IEC 20000:2018 auditing
  • Through sessions and exercises, delegates will be able to identify the stages of audits:
  • Principles of auditing
  • Managing an audit programme
  • Audit activities
  • Initiating the audit
  • Preparing for audit
  • Conducting audit
  • Finalising the audit
  • Audit follow-up
  • APMG certified Exam

What are the benefits?

Upon successful completion of this course, delegate would be awarded:

APMG auditor qualification

  • Upon successful completion of the 40-multiple choice examination and scored 26 marks out of 40 questions.
  • Delegate can register at itSMF qualification register upon successful completion of the above exam.
  • Delegate is entitled to claim the CPD under itSMF scheme.
Company's benefits:
  • To ensure compliance to an international standard for Service Management
  • Ensure that the organization demonstrates its ability to provide services that meet customer requirements through internal audit
  • Enable the organization to benchmark the service management system
  • To have competent auditors within the organization

What is included?

  • You will gain 24 CPD hours
  • Training course notes
  • Lunch
  • Refreshments