This course is now available online
This course introduces the concepts needed to understand, develop, and implement an service management system.
Course Structure
This course provides key guidance to organizations that plan to improve the quality and cost effectiveness of their service delivery by implementing an service management system based on ISO/IEC 20000-1:2018.
Who is it for?
- Anyone involved in defining, planning, or implementing an ISO/IEC 20000 service management system
- Management representatives
- Implementation team members
What will I learn?
- Explain the requirements of ISO/IEC 20000
- Assess how closely your organization currently meets the requirements of ISO/IEC 20000
- Develop an implementation plan
- Create the required documentation and processes
- Monitor the success of the implementation
What's included?
- You will gain 16 CPD hours
- Training course notes
- Lunch
- Refreshments
