Customer Service BS8477:2014 & Guidelines for Complaints Handling in Organisation BS ISO 10002:2004 Internal Auditors Course

This intensive 2 day course provides a solid foundation in all aspects of the audit process. Delegates are taken through a structured programme that includes a balance of theory and practice using a combination of workshops and practical exercises enabling them to gain an understanding of the BS8477:2014 and key activities for auditing ISO10002:2004.


Who should attend ?

  • Those who looking for an understanding of the Standard requirement ISO10002:20004 and want to have basic work experience in customer service and complaints handling
  • Those responsible for performing an internal audit about Customer Satisfaction Management System in their organization

What will I learn ?

  • Understand BS8477 & BS ISO10002
  • Relationship between BS 8477:2014 and ISO 10002
  • Guiding principles in customer service process
  • Objectives of implementation of the complaints handling process
  • Guiding principles in complaints management
  • Customer satisfaction (Complaint Handling) series of standards
  • Auditing Skills
  • Non-conformity Preparation Exercise

Benefits to Your Business

  • Improve the reputation, credibility and image of the organization
  • Improve customer trust and satisfaction with your products and services
  • Improve employee satisfaction and retention through empowerment and recognition

What is included?

  • You will gain 16 CPD hours
  • Training course notes
  • Lunch
  • Refreshments
  • Certificate of attendance
Book your place
    For pricing, availability and any further information, please contact us at + 852 3149 3323