Customer Excellence Model - Introduction & Awareness (ISO 10002 and BS 8477 Integration)

Nowadays companies are under increasing client expectation to receive quality services, and with this it drives to a significant need to design and implement for an effective and efficient complaints-handling process for all types of commercial or non-commercial activities.

Who is it for?

  • Those who looking for an understanding of the Standard requirement ISO 10002 & BS 8477 and want to have basic work experience in customer service and complaints handling.
  • Those responsible for performing an internal audit about Customer Satisfaction Management System in their organization.

What will I learn?

This informative one-day training course provides an overview of complaints-handling processes through the ISO 10002:2004 management system approach which shall enhance customer satisfaction. The course shall also introduce the BS 8477 which gives an overview on customer service good practice. 


  • Improve the reputation, credibility and image of the organization
  • Improve customer trust and satisfaction with your products and services
  • Improve employee satisfaction and retention through empowerment and recognition

What is included?

  • You will gain 8 CPD hours
  • Training course notes
  • Lunch
  • Refreshments
Book your place View our training catalog

    For pricing, availability and any further information, please contact us at + 852 3149 3323.