Implementing ISO/IEC 20000-1 Service Management

Step 2 of 3: Implementation

We have great resources and support services to help you to start implementing ISO/IEC 20000-1 into your business.

You need to:

  • Ensure your organization understands the principles of ISO/IEC 20000-1, the roles individuals need to play, and review your activities and processes against the standard

We help you to:

  • Understand where your service management system still needs work in order to be certified, book an optional BSI gap assessment

Top tips for implementing ISO/IEC 20000-1

Top tips for implementing ISO/IEC 20000-1

 

  1. Get commitment and support from senior management
  2. Engage the whole business with good internal communication
  3. Compare existing service management provisions with ISO/IEC 20000-1 requirements
  4. Get customer and supplier feedback on current service management requirements
  5. Establish an implementation team to get the best results
  6. Map out and share roles, responsibilities and timescales
  7. Adapt the basic principles of the ISO/IEC 20000-1 standard to your business
  8. Motivate staff involvement with training and incentives
  9. Share ISO/IEC 20000-1 knowledge and encourage staff to train as internal auditors
  10. Regularly review your ISO/IEC 20000-1 system to make sure you are continually improving it

 

Download the ISO/IEC 20000-1 implementation guide

Associate Consultant Programme

Get the additional support and advice you need to become certified with our Associate Consultant Programme. We can connect you with over 200 UK members who offer specialist consultancy services independent of BSI. 

View programme details

Training courses for ISO/IEC 20000 implementation

View training courses designed to aid you in implementation of your ISO 20000 Service Management System.

Are you ready for service management?

Explore our ISO/IEC 20000-1 certification journey – designed to help you at whatever stage you are at.