Implementing ISO/IEC 20000 IT Service Management

IT is a valuable asset for all companies so whether you are providing this yourself or providing it on behalf of your client, it is important to consistently deliver a cost effective quality service Work with us to implement your own ISO/IEC 20000 IT service management system that will support and enhance ITIL.  

The way IT services are managed is unique to any business. There are specific departments, functional challenges and demands on technology. That is why we can create a solution designed especially for your needs. An ISO/IEC 20000 package can include only the products and services required – so you can cut out unnecessary costs.

1. Get commitment and support from senior management.
2. Engage the whole business with good internal communication.
3. Compare existing IT service management processes with ISO/IEC 20000 system requirements.
4. Get user, supplier and customer feedback on current IT service management provision.
5. Establish an implementation team to get the best results.
6. Determine roles, responsibilities, and timescales.
7. Adapt the basic principles of ISO/IEC 20000.
8. Motivate staff involvement with training and incentives.
9. Share knowledge of the standard and encourage staff to train as internal auditors.
10. Regularly review your ISO/IEC 20000 system to make sure you are continually improving it.  

Get the additional support and advice you need to become certified with our Associate Consultant Programme. We can connect you with over 200 UK members who offer specialist consultancy services independent of BSI. 

We pioneered standards more than 100 years ago and today we are the market leader. We help over 65,000 organisations to stand out from their competitors, ranging from top global brands to ambitious SMEs in 150 countries. As one of the few organisations with a thorough understanding of standards, we do not only assess how well you meet the standards, but also create new standards and offer global training to your teams in using them to enhance performance. Our knowledge can transform your organisation.