Introduction to ISO/IEC 20000:2011
Customer satisfaction is at the forefront of efficient IT service management and Information and Communications Technology (ICT) continuity is fundamental to the success of any business reliant on IT services. Take our IT Service Management Training Courses to achieve best practice and overall business continuity.
Who is it for?
The course is aimed at all levels within an organization who need an understanding of ISO/IEC 20000:2011 Parts 1 & 2 and the certification process.
You will learn
- ISO/IEC 20000:2011
- how to examine the certification process
- how to review the benefits of achieving ISO/IEC 20000:2011
Benefits to Your Business
- A move towards conformance to an international standard for IT Service Management.
- A step closer towards the ability to provide services that meet customer requirements.
- Use of a management system for tendering of services.
- You will gain 8 CPD hours