Training courses for ISO 20000 IT Service Management

Customer satisfaction is at the forefront of efficient IT service management and Information and Communications Technology (ICT) continuity is fundamental to the success of any business reliant on IT services. Take our IT Service Management Training Courses to achieve best practice and overall business continuity. Disruption to IT services management can bring business operations to a halt, damaging your reputation through lost time and profit. A code of practice is crucial to the IT community in any sector. Our courses can be tailored to your needs and delivered onsite or through a public programme.

ISO/IEC 20000:2011 Internal Auditor Training Course


2 days

    By conducting effective internal audits, you can ensure that your organization’s IT service management system continually improves and achieves its full potential. Based on ISO/IEC 20000-1 and ISO 19011, this two-day course will guide you through the IT service management internal audit process, from planning and performing the audit to reporting the findings and taking corrective action. 
    During the training, you will develop your auditing skill by taking part in practical exercises, role-playing activities and group workshops. You will also learn how to customize the internal audit framework to suit your organization, and that you can integrate ISO 20000-1 audits with other management systems, such as ISO 9001.

View details for ISO/IEC 20000:2011 Internal Auditor Training Course