ISO/IEC 20000 Training Courses

ISO/IEC 20000:2018 Internal Auditor Training Course


2 days course

    • By conducting effective internal audits, you can ensure that your organization’s service management system continually improves and achieves its full potential. Based on ISO/IEC 20000-1 and ISO 19011, this two-day course will guide you through the service management internal audit process, from planning and performing the audit to reporting the findings and taking corrective action. 


    • During the training, you will develop your auditing skill by taking part in practical exercises, role-playing activities and group workshops. You will also learn how to customize the internal audit framework to suit your organization, and that you can integrate ISO 20000-1 audits with other management systems, such as ISO 9001.
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