Structured Problem Solving

Significant progress can be made towards solving company problems and improving the quality of goods and services by using straightforward tools. The Seven Basic Tools are mainly quantitative methods which can be used in conjunction with a structured problem solving process.

Who should attend?

  • Those who have an interest in using a structured approach to solving problems permanently
Make your process more robust by improving problem solving.

What will I learn?

BSI's Structured Problem Solving Course covers:

  • The 8-Step Problem Solving Process
  • Flow Charts
  • Check Sheets
  • Cause & Effect Diagrams
  • Pareto Charts
  • Histograms
  • Scatter Diagrams
  • Control Charts

How will I benefit?

  • The problem with problem solving is that we often have to solve the same problem over and over again. The real trick in problem solving is to make sure that the problem cannot reoccur.
  • Understand the "root cause" of issues and then implementing controls which prevent problem recurrence. The application of the tools taught on this business improvement course within a problem solving "Roadmap" will result in problems being solved permanently.
  • The application of the tools taught on this business improvement course within a problem solving "Roadmap" will result in problems being solved permanently.

What's included?

  • You will gain 16 CPD points on completing the course
  • This course can only be delivered as in-company training

Course resources

Course Guide (PDF)


COVID-19: Important information on classroom-based training courses

BSI is closely monitoring UK Government Advice regarding the safety of classroom-based training courses. We’ve been working with all our venues to ensure that COVID secure measures are in place and a member of our team has visited each venue to personally check things over. Enhanced cleaning procedures have been implemented, food and beverage offers adapted, and meeting room layouts have been modified to enable socially distanced events – with anti-bacterial gel and wipes readily available.

If you have any questions regarding your booking of a classroom-based training course, please contact training@bsigroup.com or call +44 345 086 9000.


*Terms and Conditions: Applies to all public BSI UK training courses, booked before 31 March 2021 and delivered within 12 months, via live online training only. Call our training team on +44 345 086 9000 or email training@bsigroup.com for more information.  Discounts applicable when booking 2 or more courses. Bookings must be made at the same time to qualify. Moves, changes and cancellations are not permitted. Payment required or invoice issued at the time of bookings. This offer does not apply to BSI re-sellers or Cybersecurity and BRCGS courses. This offer does not apply to BIM qualifications, where existing course packages are available. Offer is valid for new BSI UK training bookings only. Offer is not to be used in conjunction with any other offer. Offer subject to availability of training courses. Bookings are non-transferable. All other terms and conditions for training courses apply.