Structured Problem Solving

Significant progress can be made towards solving company problems and improving the quality of goods and services by using straightforward tools. The Seven Basic Tools are mainly quantitative methods which can be used in conjunction with a structured problem solving process.

Who should attend?

  • Those who have an interest in using a structured approach to solving problems permanently
Make your process more robust by improving problem solving.

What will I learn?

BSI's Structured Problem Solving Course covers:

  • The 8-Step Problem Solving Process
  • Flow Charts
  • Check Sheets
  • Cause & Effect Diagrams
  • Pareto Charts
  • Histograms
  • Scatter Diagrams
  • Control Charts

How will I benefit?

  • The problem with problem solving is that we often have to solve the same problem over and over again. The real trick in problem solving is to make sure that the problem cannot reoccur.
  • Understand the "root cause" of issues and then implementing controls which prevent problem recurrence. The application of the tools taught on this business improvement course within a problem solving "Roadmap" will result in problems being solved permanently.
  • The application of the tools taught on this business improvement course within a problem solving "Roadmap" will result in problems being solved permanently.

What's included?

  • You will gain 16 CPD points on completing the course
  • This course can only be delivered as in-company training

Course resources

Course Guide (PDF)


Classroom-based training: Ready when you are

When you’re ready for face-to-face training again, we’re ready to welcome you.

As we all adjust to greater freedom around travel and meetings, we want to reassure you that our training team has worked with venues and tutors to enhance measures to keep you safe. Our carefully selected training venues continue to operate social distancing procedures, with readily available sanitizer stations at high-touch points throughout the venue. Rigorous deep cleaning procedures continue, providing you with peace of mind during your time at the venue.

If you have any questions regarding your booking of a classroom-based training course, please contact training@bsigroup.com or call +44 345 086 9000.