CSR Communication Strategy and Reporting
Many programs and projects fall short due to poor communication. BSI’s emphasis on understanding stakeholder needs and scalable processes influences our unique approach to communication strategy and management.
Stakeholder Mapping & Strategy
BSI Advisors begin solution development by working to understand stakeholders and their needs. Beginning solution development with stakeholder needs informs the process with a diverse range of perspectives, improves program adoption, and mitigates the risk of resistance.
Our Advisors use a range of creative methods to uncover feedback and needs, and incorporate agile project management techniques to quickly and effectively prioritize needs based on materiality, impact and urgency. Learnings from this process feed ongoing program development, stakeholder engagement strategy, and external CSR reporting. In addition, this becomes the basis for choosing targeted projects that align to broader organizational strategy.
BSI Advisors facilitate a process that quickly identifies and prioritizes creative solutions that are then validated, tested and improved through the iterative agile development process. Pilots that can scale and be sustained by impacted stakeholders graduate to larger-scale build and launch.
Multinational companies and prominent brands have come to understand the value in proactive communication, especially as it relates to a company’s potential social and environmental impact. BSI’s approach to CSR reporting looks both externally to understand potential stakeholders and their needs, and internally at company operations. In line with our approach to program design, we focus on disciplined goal-setting, international frameworks such as the Global Reporting Initiative (GRI) and UN Guiding Principles to Business and Human Rights, and also regulatory disclosure requirements such as the California Transparency in Supply Chains Act and the UK Modern Slavery Act.
Crisis Response Plan and Communication
It is too late to plan after a crisis has arisen. Resilient organizations proactively identify threats, establish systems to mitigate risks, and prepare for a variety of worst-case scenarios, based on probability and potential impact. BSI provides the foundation of actionable intelligence with our SCREEN tool.
Our experience developing standards related to risk management (BS ISO 31000 and BS 31100), crisis management (BS 11200), and business continuity (BS ISO 22301) provide the framework to organize proactive development of systems, as well as reactive responses to risks that do arise.
Our Advisors work with your team to establish consistent and scalable due diligence practices in advance of crisis, as well as escalation plans to increase the organization’s level of control when events strike. Along with processes, roles, and information requirements, our Advisors focus on the tone, content and requirements of both internal and external communication.
We incorporate current threat information gathered in SCREEN in order to develop scenarios to use during the planning and strategy sessions. These scenarios are also used to smoke-test ranges of responses developed throughout the process.