Customer Service Kitemark™

The Customer Service Kitemark™ is an independent assessment and endorsement of an organization’s customer service offering within an ISO 9001 framework.

It’s designed to assess the documented process and implementation of your management system, identify training needs, distribution channels, and responsibilities, and enable certified organizations to display a Customer Service Kitemark - which 62% of the UK public associate with quality, trust and reliability.

Achieve the Customer Service Kitemark to prove that your organization takes customer service to the next level:

  • Clearly demonstrate an organization-wide customer-focused approach
  • Prove levels of customer service are being met or exceeded
  • Enable your business to be competitive in the marketplace
  • Increase customer's trust and build customer loyalty

The Customer Service Kitemark can be the differentiator for your company.









BSI Customer Service Kitemark