Customer Service Kitemark: standards and code of practice
BS 10002 Complaints Management
BS 10002 provides guidelines for the design and implementation of an effective and efficient complaint-handling process. If complaints are properly handled and managed, an organization can improve its reputation, enhance customer satisfaction, build customer loyalty and retain customers.
BS 8477 Code of practice for customer service
This code of practice for customer service sets out essential principles for establishing and maintaining effective customer service, and provides recommendations on applying these principles.