How consumer organizations have an impact on standards

Consumer organizations and consumer representative organizations like Which? and Citizens Advice have their finger on the pulse of the things that matter to consumers. Through research and their ongoing contact with consumers, they’re ideally placed to identify issues and problems. 

That’s why these organizations play an essential role in the standards-making process. The key forum where they give vital input is the Consumer & Public Interest Strategic Advisory Committee (or CPISAC), made up of senior representatives from these organizations as well as high-profile consumers. 

Their views feed into standards by: 

  • Pulling together and prioritizing the insights bubbling up from these consumer and public interest organizations
  • Using these insights to guide the CPI Reps who represent the consumer point of view on different standards committees
  • Driving key consumer issues upwards to the top level BSI policy committee that ultimately drives standards strategy – the Standards Policy and Strategy Committee

The committee also ties BSI in more closely with consumer and public interest organizations.

Just as CPIN does, CPISAC focuses its efforts on areas that are most important to consumers: services organizations, safety, inclusivity, sustainability and security of personal information.

The organizations that are members of CPISAC are: