Privacy by design for consumer goods and services — Part 1: High-level requirements - BS ISO 31700-1:2023
In an increasingly digitally connected world, where everyday items such as fridges, doorbells and children’s toys have the ability to collect and process personal data, the need to protect consumer privacy has never been greater. Consumers need robust privacy controls to be built into goods and services, and adequate tools to manage privacy preferences. Without these, consumers’ personal data, and control of their devices, can fall into the hands of strangers and criminals, threatening their emotional wellbeing and their financial and physical safety.
BS ISO 31700-1 helps organizations to do the right thing, inspiring customer confidence that the goods and services they buy, and use will not jeopardize their privacy and put them at risk of harm.
Electric vehicles – Accessible charging – Specification - PAS 1899: 2022
All users of EVs deserve equal access and opportunities. If public chargepoints are not designed and installed in a way that takes account of the needs of disabled people with a wide range of needs and abilities, this could create problems for a large number of EV drivers and passengers, leading to harm such as being unable to charge their cars in an emergency and becoming stranded.
PAS 1899 is a document that sets out good practice in delivering inclusive and accessible public chargepoints for electric vehicles (EVs).
Bringing safe products to the market - PAS 7050
Product safety is not always front of mind for consumers at the point of purchase. They (understandably) assume that all products that reach the market have been through robust safety-assurance processes and may be unaware of potential risks. These risks can be exacerbated by recent developments in how products are made available to consumers.
PAS 7050 is a key part of the UK’s consumer protection toolkit, working in tandem with legislation and other product safety standards to help ensure that only safe products reach consumers.
Button and coin batteries - PAS 7055 2021
Some safety standards specifically addressing button batteries, such as those for toys, medical devices, and electrical devices, already exist. However, there are many other consumer products that contain button batteries for which there were previously no relevant safety standards.
PAS 7055 helps to close this protection gap by giving organizations clear guidance on how to minimize the risk of consumer harm from button batteries.
Guidelines for business-to-consumer electronic commerce transactions - BS ISO 10008:2022
E-commerce has exploded in recent years, offering consumers greater convenience and choice, better access to information such as ratings and reviews and, often, lower prices. But shopping online changes the nature of the trader-consumer relationship, putting consumers in a weaker position.
BS ISO 10008 is an international, voluntary standard that provides guidance for organizations on how to design, develop, implement, maintain, and improve effective and efficient systems for B2C e-commerce.
Consumer vulnerability - BS ISO 22458:2022
Consumers are at risk of harm if businesses don’t recognize that they are vulnerable or understand how this impacts their lives. Without the right help or support, consumers in vulnerable situations may be unable to access suitable or affordable products and services, understand information, make decisions in their best interests, or pursue complaints.
BS ISO 22458 is an international standard that aims to increase positive outcomes for vulnerable consumers when dealing with service providers and reduce the risk that they will experience harm.
Ageing societies – Framework for dementia-inclusive communities - BS ISO 25552:2022
Without good understanding of dementia, and guidance on how to support those living with it, there is a risk of unfair treatment or exclusion.
BS ISO 25552 aims to help people with dementia live as independently as possible, giving them the opportunity and ability to participate in society as much as they wish. It also aims to reduce stigma and discrimination and help people with dementia feel safe and comfortable, improving their quality of life.