27th January 2005
A new gaming industry quality milestone is set
Macau, 27th January 2005 -- Leading global developer of standards and provider of international certification and assessment services, BSI Management Systems, announced today it has awarded the Sociedade de Lotarias e Apostas Mútuas de Macau, Lda (Macau SLOT) the world’s first CMSAS 86:2000 certification in the sports gaming industry. The award ceremony was held at the Macau Tower Convention & Entertainment Centre in the presence of its top management, guests and many other local dignitaries including government officials.
Mr. Dominic C.H. Kwok, CEO of Macau Slot commented, “To keep ahead of the competition in a consistent and sustainable manner is an extremely demanding job. Companies need to be very sensitive in picking up signs of change in the market as well as with customers’ taste. At Macau SLOT we believe that all customer feedback, be that negative, positive or neutral, is a prized source of inspiration and the best impetus for us to engineer improvements. Therefore, we have made doubly certain by ensuring a robust management system to capture and deal with customer feedback is in place and that it is most efficiently maintained and effectively used.
“From day one, we have had full support from management and staff and have never received the slightest doubt from them over our embracing of the CMSAS Scheme. This certification serves as our “jewel in the crown” and a standing testimony to our commitment to better serving our clients, maintaining market leadership and keeping ahead of the competition.”
BSI’s Mr Duncan Lilley congratulated Macau SLOT, saying, “We welcome Macau SLOT once again choosing BSI as their management systems partner for registration to CMSAS 86:2000. Macau SLOT was also Asia’s first gaming industry organization certified to BS 7799 for Information Security Management Systems. Having a double first in both areas demonstrates how forward-looking the Macau SLOTmanagement has been. The desire to continuously improve and keep abreast of industry practice takes courage and insight. Today, Macau SLOT has clearly demonstrated beyond doubt that it has on both counts. A new benchmark and milestone in the gaming industry has been set today. I am certain that this exemplary move will be followed by others in the gaming industry. Together, BSI will continue to join hands with Macau SLOT to “shape the future” for the better quality of lives for our community through the promotion of professional management in this industry.”
Macau SLOT was successfully certified to the standard on its first attempt and it has only taken them six months to prepare for their certification from the date application was lodged. BSI Management System’s Business Development Manager, Vincent Yeung commented: “This successful certification could not have happened without the dedication and commitment of management and staff. While working with Macau SLOT, their sense of purpose and seriousness with implementing their CMSAS system was apparent. I have full respect for their professionalism and speaking from experience, Macau SLOT truly deserves this certification.” Macau SLOT has also pledged to maintain the currency of its certification after seeing the benefits the certification had brought to their operation.
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