John Bell & Croyden: A world first for retail pharmacy


16 July 2003 

John Bell & Croyden, London's landmark healthcare store and part of Lloydspharmacy, is the first retail pharmacy in the UK to achieve registration to the international environmental management system standard, ISO 14001 with the BSI Group. Commenting on the success Rita Wright, Personnel and Development Manager at John Bell & Croyden, said, "We're absolutely delighted with this achievement. We believe it to be a first for retail pharmacy in the UK, and possibly the world, which is something quite special".

The success of achieving registration means the company now has in place the structure to support their efforts to manage the environmental impacts of their business activities, and in doing so improve environmental performance in key areas such as waste management and storage and use of hazardous substances.

Mike Ward, Managing Director of Lloydspharmacy, said: "John Bell & Croyden has a global customer base, therefore it was important that we implemented a standard that is recognised the world over. Increasingly we're finding our customers are asking what we're doing "about the environment". Achieving ISO 14001 registration is a clear demonstration that we're committed to managing our environmental impacts and contributing to sustainable development as an integral part of our general management processes."

Implementation of ISO 14001 was co-ordinated by Bruce Dixon, Environmental Advisor at Lloydspharmacy, who added, "We aim to improve the well-being of our customers through the provision of professional healthcare advice, products and services. This is perfectly complemented by taking responsibility for the impact of our business activities and 'doing our bit' to help protect and improve the environment we share with those customers."

The certificate was presented to Mike Ward by Christina Palmer, BSI Marketing Manager, EMEA (Europe, Middle East and Africa). At the award ceremony, Ms Palmer commented: "I am delighted to be presenting this certificate to John Bell & Croyden who has certainly set the standard in pharmacy and I look forward to working with the team in the future as they build on this success."


Notes to editors:

John Bell & Croyden

  • John Bell & Croyden was formed in 1903, following the amalgamation of John Bell & Co. and Charles Croyden & Co. The business of John Bell & Co. dates back to 1798. John Bell & Croyden is the proud holder of Royal Warrants to Her Majesty the Queen and HM Queen Elizabeth the Queen Mother.
  • 50-54 Wigmore Street, London provides 12,000 sq. ft. of retail space for more than 100,000 product lines. The store offering comprises pharmacy, surgical instruments, doctor's equipment, mobility aids, homecare products, first aid, vitamins and mineral supplements, aromatherapy, cosmetics and perfumery. There are additional healthcare services located in a consulting suite offering surgical fitting, chiropody and podiatry, hair clinic, hearing health, osteopathy, ostomy and alternative medicine. There are 71 full-time employees and 30 part-time employees. Whilst the principal activity of JB&C is retail pharmacy, there is also a significant wholesaling operation and import/export business.
  • John Bell & Croyden Limited, along with Lloyds Pharmacy Limited, is a wholly owned subsidiary of Celesio AG. Celesio AG is the operator of more than 1800 pharmacies across Europe, and operates 128 wholesale branches in 10 European countries, the key markets being Germany, France and the UK.

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Claire Jackson at Munro & Forster Communications - 020 7815 3900 or

Christina Chalé Munro & Forster Communications - 020 7815 3900 or email

Wilma Tulloch on +44 (0)20 8996 6330 OR
Marc Edney on +44 (0)20 8996 6330