International standard for IT service management revised >
BSI, the business standards company, has published BS ISO/IEC 20000-1: 2018 Information technology – service management – part 1: service management system requirements.
For the first time since 2011, BS ISO/IEC 20000-1 has been revised to help organizations better respond to increasing service demands and a changing service delivery environment. The revised standard takes a more strategic focus to deliver an optimized performance for a company and its customers.
