The International Standard for Service Excellence (TISSE 2012)

Do you want to see your organization performing at the height of customer service excellence? The International Standard for Service Excellence (TISSE 2012) has been developed by The International Customer Service Institute (TICSI) to help your organization deliver outstanding customer service. 

This standard allows businesses to maintain the highest standards of customer service, making it more likely for your customers to remain loyal to your business, helping increase revenue and profits. 

5Ps Service Quality Model

TISSE2012 is based on the ‘5Ps Service Quality Model’, which emphasises five key elements of service quality:

  1. Policy 
  2. Products/services
  3. Premises
  4. Processes 
  5. People 

A key component of the model is also continuous customer service performance measurement.

Service Quality Model

Why choose us?

BSI (British Standards Institution) is the business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Formed in 1901, BSI was the world’s first National Standards Body and a founding member of the International Organization for Standardization (ISO). Over a century later it continues to facilitate business improvement across the globe by helping its clients drive performance, manage risk and grow sustainably through the adoption of international management systems standards, many of which BSI originated. Renowned for its marks of excellence including the consumer recognized BSI Kitemark, BSI’s influence spans multiple sectors including aerospace, automotive, built environment, food, healthcare and ICT. With over 80,000 clients in 172 countries, BSI is an organization whose standards inspire excellence across the globe.

Our clients choose us:

  • For our unique client management structure
  • For our expertise
  • For our integrity
  • Because we are performance minded
  • For our expert assessors