The International Standard for Service Excellence (TISSE 2012)

Do you want to see your organization performing at the height of customer service excellence? The International Standard for Service Excellence (TISSE 2012) has been developed by The International Customer Service Institute (TICSI) to help your organization deliver outstanding customer service. 

This standard allows businesses to maintain the highest standards of customer service, making it more likely for your customers to remain loyal to your business, helping increase revenue and profits. 


5Ps Service Quality Model

TISSE2012 is based on the ‘5Ps Service Quality Model’, which emphasises five key elements of service quality:

  1. Policy 
  2. Products/services
  3. Premises
  4. Processes 
  5. People 

A key component of the model is also continuous customer service performance measurement.

Service Quality Model