The National Safety and Quality Health Service Standards


Patients and Health Service Stakeholders are becoming increasingly more sophisticated, better informed and have greater expectations of the services and care that should be provided in both the public and private sectors. As consumer expectations grow, the only way for Health Service Providers to meet increased demand is to offer a commitment to improve patient outcomes for safety and quality of care by being certified.

BSI provides certification to ISO 9001 and NSQHS Standards.

The Australian Commission on Quality and Safety in Health Care developed and implemented the NSQHS Standards to improve patient safety and health care services. 

In Queensland, it is mandatory for health services to be accredited/certified to ISO 9001 and the National Safety and Quality Health Service Standards or a similar alternative.  In all other states and territories the National Safety and Quality Health Service Standards 2012 is the minimum requirement and ISO 9001 certification is optional. 

The standards can be applied to any health care organization, including large public and private hospitals, day procedure centres, endoscopy, dental and other medical service providers. At the same time, Health Service Providers are faced with ever increasing compliance obligations, for which funding depends.

Beyond compliance, BSI provides certification services which promote continuous improvement across the total organizational and operational including Clinical Governance supported by a quality management system delivering effective governance, financial, productivity, safety of services, patient care with consumer and customer satisfaction gains.

The benefits of implementing a quality management system include:

  • Policies and objectives set by 'top management' for hierarchical governance
  • Customer focus and structures to meet consumer expectations
  • Clinical policies and objectives for clinical governance
  • A framework to enable efficient service planning and delivery
  • Greater understanding of the organization's processes and risk control 
  • Understanding key stakeholder requirements and standards compliance
  • Understanding how statutory and regulatory requirements impact on the organization, your patients and your personnel
  • Clear responsibilities and accountabilities as agreed for all personnel
  • Continuum of knowledge
  • Improved effectiveness of systems and processes
  • Timely response to patient and key stakeholder enquiries, requests and complaints
  • Improved morale and motivation of personnel plus satisfaction of patients and their families