The International Standard for Service Excellence (TISSE 2012)

TISSE 2012 upgrade to ICSX 2019:01

TISSE 2012 is now upgraded to ICSX 2019:01

Perform at the height of customer service and improve your business

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TISSE 2012 upgrade to ICSX 2019:01

The International Standard for Service Excellence (TISSE 2012)

Do you want to see your organization performing at the height of customer service excellence? The International Standard for Service Excellence (TISSE 2012) has been developed by The International Customer Service Institute (TICSI) to help your organization deliver outstanding customer service. This standard allows businesses to maintain the highest standards of customer service, making it more likely for your customers to remain loyal to your business, helping increase revenue and profits.


Benefits of implementing TISSE2012

The benefits of implementing The International Standard for Service Excellence (TISSE2012) are multi-faceted. In essence, developing a valuable customer experience increases customer satisfaction which leads to increased customer retention and higher levels of customer loyalty, all of which are directly linked to the overall profitability and image of the organisation.

TISSE2012 provides the following benefits to private organisations, departments and government entities:

  • Catalyst for delivering customer service excellence
  • Increases customer satisfaction
  • Increases customer retention and loyalty
  • Improves employee commitment
  • Identifies inefficient and unproductive activities along the customer journey
  • Increases customer service awareness and creates a customer focused culture
  • Measures and monitors customer service performance by providing clear scores for each key factor of customer service excellence
  • Ensures sustainable customer service improvement
  • Rewards the effort of the organisation through a formal recognition and certification scheme
  • Assists in benchmarking
  • Compliments EFQM & ISO 9001:2000


benefits chart

5Ps Service Quality Model

TISSE2012 is based on the ‘5Ps Service Quality Model’, which emphasises five key elements of service quality:

  1. Policy
  2. Products/services
  3. Premises
  4. Processes
  5. People

A key component of the model is also continuous customer service performance measurement.

Why choose BSI?

We pioneered standards more than 100 years ago and today we’re the market leader. We help over 65,000 organizations ranging from top global brands to small ambitious businesses in 150 countries to gain an edge over their competitors. As one of the few organizations that understands standards from start to finish, we don’t only assess how well you’re meeting the standards, but also we create new standards from scratch and train teams globally to use them and perform better. Our knowledge can transform your organization.