ISO/IEC 20000-1 Service Management System (SMS)

ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment.




What are the benefits of ISO/IEC 20000-1?

  • Achieve international best practice standards of service management
  • Develop services that are driven by and support business objectives
  • Integrate people, processes and technology to support business goals
  • Put in place controls to measure and maintain consistent levels of service

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Explore our ISO/IEC 20000-1 certification journey – designed to help you at whatever stage you are at.