ISO/IEC 20000 IT Service Management & ITIL

Companies of any size rely on effective IT service management. No matter where you’re based or what you do, your IT services need to be cost effective, reliable, consistent, and efficient; i.e. they need IT Service Management. Supporting ITIL, ISO/IEC 20000 can help you achieve all of this if you manage internal IT services or provide IT services as an outsourced service provider. Plus, you’ll bring ITIL up to standard so that your IT services deliver exactly what’s needed. 


NEWS: ISO/IEC FDIS has been published

To help organizations respond to increasing service demands and a changing service delivery environment, ISO/IEC 20000-1 is being updated.  The Final Draft International Standard (FDIS) for ISO/IEC 20000-1 has now been published, with the final standard due for release on 15th September 2018.

If your organization is certified to ISO/IEC 20000-1, purchasing a copy of the FDIS can help you start thinking about your transition to the revised standard. 

Find out more about ISO/IEC 20000-1 revision


What are the benefits of ISO/IEC 20000?

  • Achieve international best practice standards of IT service management
  • Develop IT services that are driven by and support business objectives
  • Integrate people, processes and technology to support business goals
  • Put in place controls to measure and maintain consistent levels of service
  • ISO/IEC 2000 is compatible with ITIL to support continual improvement

Are you ready for IT service management?

Whether you’re new to ISO/IEC 20000 or looking to take your expertise further, we have the right training courses, resources, and services; enabling you meanwhile to meet ITIL standards. We offer information technology packages that can be customized to your business to get your IT service management up to the right standards – cutting the cost of services you don’t need. A customized ISO/IEC 20000 package can be designed to remove the complexity of getting you where you want to be in the area of information technology – whatever your starting point.


Popular training courses for ISO/IEC 20000

Gain more experience with ISO/IEC 20000 IT Service Management by taking one of our specially designed courses on It service management. NOT APPLICABLE