ISO/IEC 20000-1:2018 Requirements

Maximize your Services with our Introduction to ISO/IEC 20000-1 training course. And learn how effective Service management can transform the way you work.

Understand how applying the ISO/IEC 20000-1 standard to your organization can deliver value to your customers and employees – helping to improve performance and meet business objectives.

Our ISO/IEC 20000-1 experts work with organizations of all sizes – with internal IT departments or external suppliers – making it easy for you to take this one-day course and your first steps towards internationally recognized Service management systems.

Please note: the price stated is excluding local taxes.

Who should attend?

  • Senior and finance managers
  • Managers responsible for Service management
  • Those who want to offer or procure outsourced IT services

What will I learn?

  • Understand the benefits of an Service management system
  • Ways to introduce ISO/IEC 20000-1 into your organization
  • How to integrate ISO/IEC 20000-1 with existing management systems
  • Plan next steps towards achieving accreditation

How will I benefit?

  • Introduce Service management best practice to your organization
  • Understand how to continually improve services with ISO/IEC 20000-1
  • Build ISO/IEC 20000-1 expertise within your business
  • Gain customer and industry recognition as you work towards accreditation