Implementing ISO 9001: 2008

An effective implementation is essential if organizations are to maximize the cost saving, performance, and customer satisfaction benefits of ISO 9001:2008.

In this practical two-day course, a skilled instructor will guide you through the implementation process by explaining the requirements of ISO 9001:2008 and how they can be applied using international best practice methods. Using a step-by-step approach, you will learn how to develop an implementation plan, create the necessary documentation, monitor the quality management system, and achieve continual system and quality improvement. A series of hands-on exercises, together with a take-home toolkit will help you to learn effectively while also providing information that can be referenced during your organization’s implementation process.

Who should attend?

  • Executives
  • Management representatives
  • Project managers tasked with implementation
  • Implementation team members.


This course has no formal prerequisites, although a general understanding of the concepts of quality management and quality management systems is beneficial.

"Great course and great tutor – his knowledge and experience really made this course easier for us."

What will I learn?

Upon completion of this training, participants will be able to:

  • Recognize the business benefits of a management system
  • Identify the structure and requirements contained in ISO 9001
  • Interpret the requirements of ISO 9001 and relate them to existing processes in your organization
  • Describe management responsibilities throughout the
  • implementation process
  • Describe the resources necessary for implementation
  • Identify implementation tasks and deliverables
  • Create an implementation plan to apply the requirements of a quality management system in your organization
  • Maintain and continually improve your quality management system

How will I benefit?

  • Improved operational efficiency and productivity and decreased waste and defects
  • Improved supplier performance
  • Organizational consistency and stability
  • Increased customer confidence and satisfaction
  • A competitive edge and market share
  • Increased profitability

What's included?

Includes refreshments, lunch and training course notes