Services

BSI British Standards offers a number of standards outlining best practice in different professional services.

Standards and products are offered in the following areas:

Standard for data protection

BS 10012:2009 front cover BS 10012:2009 Data protection. Specification for a personal information management system

BS ISO 10001:2007 Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations

BS ISO 10001:2007 provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.

Managing Risk and Resilience in the Supply Chain

This book offers a practical approach to managing risk and resilience in the supply chain. It explores the co-dependence inherent in supply chains and looks at the difficult task of understanding risk.

BS ISO 10003:2007 Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations

BS ISO 10003 can assist individuals and organizations in evaluating the effectiveness, efficiency and fairness of an organization’s dispute-resolution process.

New Environmental Standard on Direct Marketing

Taking a leading role in shaping the industry, the Direct Marketing Association (DMA) has developed an alliance of like-minded member companies to partner with BSI British Standards to create the first standard for environmental performance in the field of direct marketing.

New Customer Services Standards

Customer complaints can lead to a poor business reputation if they are not handled properly. Equally, organizations can gain valuable insight and determine the root causes of problems if they have an effective system of recording and analysing complaints in place.

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