As customers' expectations grow, it is essential that businesses continually improve so that they can provide products and services of the highest quality.
Quality management is a continual process that doesn't just happen but evolves over time and with experience. Organizations can help secure their future by committing to a process of continual improvement and introducing a quality management system (QMS) such as ISO 9000, or by adopting the new process of conformity assessment. Read more . . .
Information and communications technology continuity management. Code of practice
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ISO 9001 is the world’s most established quality framework.
ISO 9001 helps you to effectively manage your business and meet your customers' requirements.
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BSI has published the first British Standard for customer service: BS 8477:2007 sets out essential principles for establishing and maintaining effective customer service and provides recommendations on applying these principles.
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BS ISO 10003:2007 Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations
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Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations
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