BSI Kitemark reach out to consumers
with automotive day

The two BSI Kitemark automotive schemes for servicing and crash repairs are one of the most stringent in the UK, reassuring motorists that the work being done on their car is of the highest standard. Despite being launched only two years ago, research shows that almost six in ten people (58%) would prefer to use garages signed up to the schemes rather than non-certified garages.

Not only do they reduce the risk of unsafe work being carried out, they have to offer fair and transparent billing. This is backed up with a massive 77% of drivers saying value for money is the most important element of a good service.

To obtain the Kitemark garages/bodsyhops must address key areas: customer service, customer satisfaction, customer facilities – such as waiting areas, staff competencies – the quality of workmanship in the garage, their ability to use the equipment available, technical inspection, safe repair methods and importantly fair and transparent billing. All these elements are then assessed by independent BSI inspectors and must meet stringent benchmarks if the valuable Kitemark is to be awarded by BSI.

Consumer motoring champion Quentin Willson commented: “While there are other industry codes that are subscribed to by mechanics, garages and bodyshops, many will be assessed only once, or in some cases not at all. The Kitemark scheme has the most rigorous of assessments and insists upon annual reassessment to make sure that that same quality and service is being delivered year after year.

“I strongly believe that with motoring costs spiraling, every garage/bodyshop needs to prove that they are offering industry leading standards and transparent billing. Without these standards the motorist will vote with their feet. “

There are currently 479 bodyshops with the Kitemark and 126 garages.

For more information on the Kitemark schemes or to enquire about applying for the Kitemark schemes visit www.kitemark.com.

For media enquiries relating to this press release, please contact Tracey Treanor at Chicane on 07789 078710 or tracey@chicanemarketing.co.uk.

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Notes to Editors

For media information:
Tracey Treanor
Mob: +44 (0)7789 078710
Email: tracey@chicanemarketing.co.uk

About BSI
BSI is a global independent business services organization that inspires confidence and delivers assurance to over 80,000 customers with standards-based solutions. Originating as the world’s first national standards body, BSI has over 2,300 staff operating in over 120 countries through more than 50 global offices. BSI’s key offerings are:

• The development and sale of private, national and international standards and supporting information that promote and share best practice
• Second and third-party management systems assessment and certification in all critical areas of management disciplines
• Testing and certification of services and products for Kitemark and CE marking to UK, European and International standards. BSI is a Notified Body for 15 New Approach EU Directives
• Certification of high-risk, complex medical devices
• Performance management software solutions
• Training services in support of standards implementation and business best practice.

For further information please visit www.bsigroup.com or www.Kitemark.com

Contact: Claire Lynam, Head of Communications and Alliances, BSI.
Tel: 08450 765600, claire.lynam@bsigroup.com