Services

BSI British Standards offers a number of standards outlining best practice in different professional services.

Standards and products are offered in the following areas:

How up-to-date are your security standards?

If you work in any of these areas, you will find these standards and publications an invaluable source of advice and guidance on delivering the best service to your customers and improving your business processes.

Managing Risk and Resilience in the Supply Chain

This book offers a practical approach to managing risk and resilience in the supply chain. It explores the co-dependence inherent in supply chains and looks at the difficult task of understanding risk.

BS ISO 10001:2007 Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations

BS ISO 10001:2007 provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.

New guide to PAS 78 web accessibility

Web accessibility. Making PAS 78 work is a 110-page guide to help you understand web accessibility.

BS ISO 10003:2007 Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations

BS ISO 10003 can assist individuals and organizations in evaluating the effectiveness, efficiency and fairness of an organization’s dispute-resolution process.

Have your say. Use the new BSI Draft Review system.

You can now comment online on any new national Drafts for Public Comment (DPCs). Go to http://drafts.bsigroup.com and register today!

New Environmental Standard on Direct Marketing

Taking a leading role in shaping the industry, the Direct Marketing Association (DMA) has developed an alliance of like-minded member companies to partner with BSI British Standards to create the first standard for environmental performance in the field of direct marketing.

New Customer Services Standards

Customer complaints can lead to a poor business reputation if they are not handled properly. Equally, organizations can gain valuable insight and determine the root causes of problems if they have an effective system of recording and analysing complaints in place.

Safer trips abroad?

Whether exploring the Amazon, attempting to scale Mount Everest or taking part in a gap year in Africa, a new British Standard has been launched at the Royal Geographical Society in response to increased calls to make overseas adventure activities safer. The British Standards Institution (BSI) has published BS 8848: A Specification for adventurous activities, expeditions, visits and fieldwork outside the UK.

Understanding and Implementing BS 7858:2006 Security Screening of Staff

This interactive one-day seminar provides a practical introduction to the newly revised BS 7858:2006 for all those need or want to screen employees.

Professional Services

BSI Professional Services provides tailored solutions for individual clients in all areas surrounding standardization. Outsource your standards management and development to us and your organization will reap the benefits.

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Sustainable Procurement conference - Register your interest

Contact Customer Services

Customer Services are here to help you between 09:00 to 17:00 (GMT) Monday to Friday.

Tel: +44 (0)20 8996 9001
Fax: +44 (0)20 8996 7001

cservices@bsigroup.com

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