Quality management. Guidelines for realizing financial and economic benefits
BS ISO 10014:2006 provides guidelines for achieving financial and economic benefits through the effective application of the interrelated eight management principles developed from those in ISO 9000:2005, helping to enable success and sustainability of your organization.
These management principles include:
- Customer focus
- Leadership
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationships.
A cornerstone of this standard is a self assessment gap analysis tool that helps identify your current position and prioritise opportunities for value added action. Plan-Do-Check-Act process models then assist in the targeted application of the interrelated management principles.
ISBN 0 580 48797 0
