As customers' expectations grow, it is essential that businesses continually improve so that they can provide products and services of the highest quality.
Quality management is a continual process that doesn't just happen but evolves over time and with experience. Organizations can help secure their future by committing to a process of continual improvement and introducing a quality management system (QMS) such as ISO 9000, or by adopting the new process of conformity assessment. Read more . . .
BS 8477:2007 Code of practice for customer service
BSI has published the first British Standard for customer service: BS 8477:2007 sets out essential principles for establishing and maintaining effective customer service and provides recommendations on applying these principles.
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BS EN 60812:2006 Analysis techniques for system reliability. Procedure for failure mode and effects analysis (FMEA)
This European standard describes failure mode and effects analysis (FMEA) and failure mode, effects and criticality analysis (FMECA), and gives guidance as to how these techniques may be applied to achieve various reliability programme objectives.
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BS 6002-4:2006, ISO 3951-5:2006 Sampling procedures for inspection by variables. Sequential sampling plans indexed by acceptance quality limit (AQL) for inspection by variables (known standard deviation)
The purpose of this standard is the assessment of inspection results that may be used to induce the supplier through the economic and psychological pressure of non-acceptance of lots of inferior quality to supply lots of a quality having a high probability of acceptance.
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BSI Professional Services provides tailored solutions for individual clients in all areas surrounding standardization. Outsource your standards management and development to us and your organization will reap the benefits.
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