Service management in the IT sector is based on a set of integrated processes that underpin core business procedures by linking infrastructure management with business needs. The BS ISO/IEC 20000 series applies to organizations of all sizes, enabling them to understand how to enhance the quality of service delivered to their internal and external customers. Read more . . .
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BS ISO/IEC 20000-2:2005 represents an industry consensus on guidance to auditors, and offers assistance to service providers planning service improvements or to be audited against BS ISO/IEC 20000-1:2005. This part of BS ISO/IEC 20000 is based on BS 15000-2, which has now been withdrawn.
Organizations require increasingly advanced facilities (at minimum cost) to meet their business needs. With the increasing dependency on support services and the diverse range of technologies available, service providers can struggle to maintain high levels of customer service. Working reactively, they spend too little time planning, training, reviewing, investigating, and working with customers.
