How to order

You can place your order:

  • by email to orders@bsi-global.com*
  • by phone with the Customer Services team on +44 (0)20 8996 9001
  • by fax to +44 (0)20 8996 7001
  • online with a credit card.

*Please note, we do not recommend you send your credit card details by email. If you wish to order using a credit card, please call customer services or order online.

Methods of payment

To process an order we need to confirm your method of payment.

If you are a non-member we require payment upfront by any of the following methods:

  • cheque
  • bank transfer
  • credit card number with your name, card number and expiry date, and delivery address information and order requirements.

As soon as we confirm your method of payment we will process your order.

How to pay by cheque

Cheque payments should be made payable to BSI and be sent to:

BSI Cash Office
PO Box 16206
London
W4 4ZL

If you need to send a cheque, please enclose your order clearly indicating items required. This method of payment will take longer than payment by credit card. Bank transfers are also accepted, but your order may take up to 28 working days to process.

BSI Members payment options

Members of BSI are entitled to a 50% discount on all British Standards and up to a 40% discount on international standards. Postage and packing is FREE for all BSI Members for deliveries by first class post. Express delivery will be charged as below.

If you are a BSI member please provide your BSI account number. Please note we will verify your BSI membership status, therefore the price quoted on British Standards Online could change.

Postage and packing charges

Location  Price Delivery Time
UK customers £5.95 (inclusive of VAT) Within 5 working days
Non-UK customers £9.95 (+ VAT if applicable) Within 28 working days

Express delivery can be requested for £26.00 +VAT (UK - next day) or £48.00 (overseas - within 5 working days).

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Contact Customer Services

British Standards Customer Services are here to help you between 09:00 to 17:00 (BST) Monday to Friday.

+44 (0)20 8996 9001

cservices@bsigroup.com