BS 8477:2007
Code of practice for customer service
This standard sets out essential principles for establishing and maintaining effective customer service and provides recommendations on applying these principles.
BS 8848:2007
Specification for the provision of visits, fieldwork, expeditions, and adventurous activities, outside the United Kingdom
BS 8848 is a ground-breaking publication from the British Standards Institution (BSI) that pulls together expertise and good practice into a new national standard for the safe management of overseas ventures. BS 8848 provides a specification for organizing and managing visits, fieldwork, expeditions, and adventurous activities, outside the United Kingdom.
See also:
BS 8463:2005
Specification for customer billing practice
BS ISO 10001:2007
Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations
BS ISO 10002:2004
Quality Management. Customer satisfaction. Guidelines for complaints handling in organizations
BS ISO 10003:2007
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations
