“Trusting knowledge is critical, and rigorous certification processes provide a far higher level of reassurance. Once again, standards can help in the content management lifecycle.” Dominic Kelleher adds: “Standardization could help businesses to replicate positive outcomes from successful KM initiatives, enabling them to identify and reproduce knowledge-driven behaviours.”
Dominic Kelleher, PricewaterhouseCoopers
Because we work with public money, everything we do is subject to intense scrutiny. The work we do has to have a strong commercial rationale, and with BSI we could see there would be tangible results within a tight timeframe. We have a very action-orientated way of working and took BSI’s advice on the necessary time for consultation. Once we explained the rationale for the deadline, the stakeholders could see the benefits of working faster.”
Anne Riding, Special Projects Manager, WRAP
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