2012 Dates
Fully subscribed
Duration
One day
Description
This course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.
You will learn how to understand other people’s behaviour and how to respond appropriately. You will leave the course with a set
of handy reference cards to remind you of key skills and techniques learned during the course in your day to day activities.
Course objectives
Helps members to:
- Understand the theory behind workplace behaviour
- Forge positive working relationships with difficult or uncooperative individuals
- Approach conflict situations with increased confidence in an appropriate and timely manner
- Adopt a confident, professional and appropriate style when faced with difficult people or situations
- Plan your personal strategy for dealing with difficult situations.
Course format:
Interactive, discussion and practical application
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