| Work could be pre-booked. | |
| Prices were clearly explained. | |
| Work was completed on time. | |
| An itemised invoice was given. | |
| What was the value of the work carried out? | |
| An explanation was given for any additional work required. | |
| Replaced parts were available for inspection. | |
| Customer feedback was sought. | |
| Any complaint made was handled promptly. | |
| The service provided is better now that the garage has a Kitemark. | |
| The Kitemark symbol was visible on the garage premises, paperwork or on displays. | |
| The garage was chosen because it now has a Kitemark. | |
| How long have you been using this garage? | |
| Will you use this garage again? | |
| Do you have any suggestions for improving the service provided by Kitemark Garages/fast-fit outlets? | |
| Overall, how satisfied were you with the local Kitemark Garage or fast-fit outlet? | |
| Name and address of Kitemark Garage. | |
| Your name and contact telephone number (optional). | |
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