| Name | |
| Company Name | |
| E-mail | |
| Telephone | |
| 1. How easy did you find it to contact BSI Product Services? | |
| 2. How satisfied were you with the ability of our staff to answer your initial enquiry? | |
| 3. How satisfied were you with the speed of response from enquiry to quotation? | |
| 4. How satisfied were you with the quotation format? | |
| 5. How satisfied were you being kept informed of the progress of work? | |
| 6. How satisfied were you with the content of the test report? | |
| 7. How satisfied were you with the speed of issue of test report or certificate issue? | |
| 8. How satisfied were you with the cost of testing / certification? | |
| 9. Do you believe that the BSI brand adds value to your products and services? | |
| 10. Do you believe that the Kitemark brand adds value to your products and services? | |
| 11. If you have used our services in the past please rate the standard of service you receive? | |
| 12. Would you recommend BSI to another party? | |
| 13. Does your organisation have a presence in other countries? Please specify. | |
| 14. Why did you choose BSI? | |
| 15. Can you tell us what you liked about our service or is there anything you think we can improve upon in future? | |
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