In a recent survey undertaken by Automotive Advantage for Kitemark®-certified PAS80 garages, a massive 63% of garages surveyed reported an increase in sales and that 100% of garages believe they made the right decision by adopting the BSI Kitemark®. In addition to this, two thirds of garages reported customers now had more trust in them and nearly 90% had received comments on their Kitemark status. In brief:
- 63% reported an increase in sales
- 100% believe they made the right decision adopting the BSI Kitemark®
- 88% have had comments from their customers on the Kitemark®
- 100% have used the Kitemark in their advertising
- 63% reported that their customers now have more trust in the garages staff
- 63% reported an improvement in their Customer Satisfaction Index results
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