Kitemark® Garage Services survey

Have Your Say  

Here at BSI we are passionate about raising standards, for the benefit of consumers, industry and society as a whole. We want to hear your experience as a customer of a Kitemark® garage or fast-fit outlet. Your feedback will help us in our aim of raising standards of customer service in the vehicle repair and servicing sector. We can’t promise to change things overnight, but your feedback and suggestions will help us focus on the issues of concern.

You can have your say by taking part in our Kitemark® Survey.  

Thank you for taking part.

Kitemark® survey  

When we have spoken to consumers recently, they mentioned a few issues about car servicing and repair, and we would like to hear your views on some of these. Thinking about your most recent experience with a Kitemark® garage or fast-fit outlet, how much would you say you agree or disagree with the following statements:

Work could be pre-booked.
Prices were clearly explained.
Work was completed on time.
An itemised invoice was given.
What was the value of the work carried out?
An explanation was given for any additional work required.
Replaced parts were available for inspection.
Customer feedback was sought.
Any complaint made was handled promptly.
The service provided is better now that the garage has a Kitemark®.
The Kitemark® symbol was visible on the garage premises, paperwork or on displays.
The garage was chosen because it now has a Kitemark®.
How long have you been using this garage?
Will you use this garage again?
Do you have any suggestions for improving the service provided by Kitemark® garages/fast-fit outlets?
Overall, how satisfied were you with the local Kitemark® garage or fast-fit outlet?
Name and address of Kitemark® garage.
Your name and contact telephone number.
 
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