Kitemark for Garage Services - PAS 80

Garage Services Kitemark Scheme

The Kitemark scheme for Garage Services is a voluntary, third party scheme that ensures that the standards of PAS 80 are met and maintained. The PAS 80 specification has been developed by BSI in conjunction with respected members of the automotive industry.

It defines standards for customer service, ensures technical and service standards are maintained and provides a quality framework for garages, including fast-fit outlets, that service and repair automotive vehicles. The specification includes a framework of performance measures that focus on aspects of service quality which have been identified as important to your customer.

Holding a garage services Kitemark licence shows your customers and competitors that you are serious about delivering a quality service.  The reputation of the Kitemark ensures that your customers come back – reassured by your Kitemark status that you are committed to customer service, fair trading and safety.

Key features

The Kitemark scheme for garage services covers the critical elements in delivering a quality service including:

• Customer service
• Customer satisfaction
• Customer facilities
• Staff competencies
• Technical inspection

Garages that achieve the Kitemark clearly gain a competitive advantage by being able to prove, via independent, third party certification, that they meet or exceed the standard set.  As important is a Kitemark licensee’s privilege to use and benefit from the transferable advantages of the highly-recognised and trusted Kitemark symbol.

Kitemark for Garage Services shows your customers that you are serious about delivering a quality service – every time.   For further information contact an advisor now.

Find a local Garage Service  on Kitemark.com

Why your business needs the Kitemark

• Increase revenue – customers are willing to pay a premium for quality and service.
• Increase profitability – develop best practice and reduce waste.
• Manage risk – independent, third party certification can help protect your business, reputation and money.
  

Why your customers will choose Kitemark

• Greater confidence – the Kitemark is the most recognised symbol of quality, safety and trust.
• Increased satisfaction – the service provided by your garage meets or exceeds customer expectations.
• Consistent delivery – your customers will know that they will get the same quality service every time. 
• Honesty – customers will value your open and fair practice.
  
  

Kitemark for Garage Services shows your customers that you are serious about delivering a quality service – every time.  For further information contact an advisor now.

Abacus Auto Services - Case Study

Abacus Auto Services is growing and succeeding in new areas through embracing the Kitemark Garage Services scheme.

"At first I thought it was just another scheme" says Paul Chance of Abacus Auto Services. “But, when I learned more about BSI and that the scheme was actually about implementing effective systems and providing a framework to work from, I became intrigued and wanted to know more.”

“It took us three months to prepare for the scheme,” said Chance, “because we wanted to have the systems in place before the audit from BSI. With a mock audit and two unannounced visits from BSI, it was quite thorough. It did however, make us more certain that this was a proper scheme designed to raise standards and, more importantly, install confidence in consumers.”

Once Abacus had gained its Kitemark certificate, they found out that customers started choosing the garage because of the KItemark.

According to Chance, Kitemark certification has eradicated problems and every area of the business is fully audited with processes and actions documented, ensuring complete transparency and protection for the garage and consumer.

“Before the Kitemark, I ran the business and if I was taken away, it wouldn’t run smoothly. Now, with fundamental business management systems in place, everyone in the business is aware of their responsibilities. This leaves me free to focus more on growing the business.”

Paul Chance is a firm believer in the scheme saying, “the value of the Kitemark can’t be underestimated and it’s paid for itself many times over.”

Kitemark for Garage Services shows your customers that you are serious about delivering a quality service – every time.  For further information contact an advisor now.

Garage Services Application Form

If you'd like to apply for a Kitemark Garage Services Licence, please download, print and complete the form below.
 Application for Kitemark Licence (138Kb)

Kitemark Scheme Document

For further details on the scheme you can also print or read our Scheme document.
 Download Kitemark Scheme Document (234Kb)

Self-Inspection Checklist

To help you prepare for inspection by BSI, you may also like to download and complete the PAS 80:2005 Self-Inspection Checklist. This will help you identify gaps between your current practice and the quality arrangements of the Kitemark Scheme.
 Download PAS 80: 2005 Self Inspection Checklist  (155Kb)

Conditions of Contract

Read full terms and conditions of License:
 Download Kitemark Licence Conditions of Contract  (1Mb)

Kitemark for Garage Services shows your customers that you are serious about delivering a quality service – every time. Alternatively you can also contact an advisor for further help.