Kitemark Scheme for Furniture Removal Services
The European standards for furniture removal services, BS EN 12522 Parts 1 and 2, published by BSI, allow potential customers to identify and compare the services offered by a removal company.
Kitemark licensees are required to have a comprehensive control system in place to ensure service delivery consistently meets the required standard.
Service specification and provision of services
- Initial contact and preliminary information
- The furniture removal service specification
- Contractual and statutory documents
- Provision of the furniture removal service
- Staff competences and training
- After sales service i.e. post-contract customer feedback
- Control of service quality
The requirements include the professionalism of personnel, suitability of transport material and packaging equipment, compensation procedures and formalities in the event of claims for loss or damage. In addition, BSI carries out independent evaluation of the premises, processes and service delivery to establish that all requirements are met.
