Giving your business power to access markets worldwide
The British Standards Institution, an independent organization established more than 100 years ago and owner of the prestigious Kitemark, has tremendous experience in the creation and implementation of all types of standards, both in the UK and globally; we currently operate in more than 100 countries. BSI is a UK Business Superbrand with the Kitemark symbol being recognised by 82% of the UK Adult population.
Gain a competitive edge with BSI's knowledge & expertise.
Through our knowledge and extensive network BSI can provide the ideal partnership to help your company add value to your business.
- Market Access - break into new markets
- Market Development
- Speed to Market
- Risk management
- Product differentiation
- Managed Compliance - BSI offer guidance throughout design & manufacturing process
- Competitive Edge
- Customer Confidence - with BSI’s globally trusted independence & reputation
Risk Management
Testing and certification can help you avoid financial risk, prosecution for compensation and damages, and harm to your reputation. The process demonstrates that you have shown the due diligence to ensure that your products meet the relevant criteria for quality and safety.
Integrity
The Kitemark is a registered certification mark owned and operated by BSI. The Kitemark is one of the most respected quality marks in the world, demonstrating that a product conforms to rigorous standards and specifications and ensuring that vital safety and performance requirements are met.
Innovation and Integrity
BSI has the capability to test a huge variety of industrial and consumer products such as construction, fire safety, electrical, electronic and engineering products and medical devices. Many of our test facilities have UKAS accreditation.
Independence
Because BSI is a completely independent organization, our standards, assessments, certifications, tests and inspection reports win fast recognition and agreement with all parties – creating a confidence that can dramatically increase the speed of market acceptance.
In order to provide confidence and demonstrate the impartiality of our certification processes, BSI believes in the principle of openness, while respecting the strict confidentiality of customer data derived from its clients.
Descriptions of our certification processes are contained within the terms and conditions agreed with each client. These are in full accordance with the relevant standards.
The aim of certification is to inspire confidence from the public and interested parties that an organisation certified by BSI fulfils specified requirements. This confidence depends upon many factors including the competence of management and staff, impartiality and the perception of impartiality and the avoidance of conflicts of interest. To that end, BSI follows the principles set out in ISO/IEC 17021: 2006 and has appropriate processes to safeguard BSI's impartiality.
BSI provides publicly accessible information about the certification status of each of its clients through the Certificate and Client Directory. This shows whether a certificate or Licence is current, and may also show if a certificate or Licence is suspended or has been withdrawn in the last month.
BSI does not, in the normal course of events, suspend certified clients and will only do so under exceptional circumstances and on a case by case basis. Under suspension, the relevant certification is invalid until the suspension is lifted. Such suspension may be made clear on the BSI client directory.
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If you are a certified client of BSI and have a dispute concerning your certification and which you have been unable to resolve either through your Scheme Manager, or with the local management of your BSI Healthcare and Testing Services office, you may appeal in writing to the Managing Director of BSI.
Regardless of country location, following the receipt of an appeal, an independent appeal panel will be appointed which is independent of the issue under consideration. A meeting of the appeals panel and the interested parties will be convened as soon as practicable. Evidence from all parties will be heard in confidence and the appeals panel will make a final and conclusive decision which will be notified in writing to BSI and the Appellant.
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BSI takes complaints against itself and its clients seriously.
Complaints about BSI should be submitted in writing, to the Managing Director of BSI Healthcare and Testing Services. We will ensure we understand your concerns fully and deal with the complaint fairly and promptly. You will be kept informed of progress and we will reply as soon as the complaint been fully investigated.
Complaints about a registered client should also be submitted in writing. Having confirmed that the subject client is registered by BSI Product Services, we will ensure that they are taking appropriate action and confirm how the issue has been dealt with during a subsequent audit of the client. For this reason, these complaints may take longer to fully resolve.
BSI will not make complaints against itself or any of its client’s public unless required to do so by a court of law.
It is BSI’s policy to grow the business through delivering consistent, flexible services satisfying our customers’ needs and maximising our potential in our markets.
This policy is underpinned by our Key Performance Values:
Striving for superior performance, achieving challenging objectives and profitably growing the top line in a creative, collaborative and innovative way;
Demonstrating passion for the business; communicating, sharing and acting upon a meaningful vision for the future;
Leading by example, uncompromising in the drive for improved performance and management of under-performance, supportive in the development of others, encouraging talent and creating opportunities for people to learn;
Ensuring that business dealings are conducted in accordance with the BSI Group Rules and Group policy documents and in an ethical manner, demonstrating respect for others within a diverse cultural environment, that does not tolerate prejudice or discrimination;
Displaying a clear understanding of our customers and recognising the need for change and adding value.
BSI is committed to maintaining a quality management system, incorporating all accreditation requirements, which supports this quality policy and our Key Performance Values and encourages a culture of continuous process improvement throughout the business.
For further guidance on CE Marking (CE mark), Kitemark or Product testing information
contact an advisor now.
Testing Facility in Asia Pacific
BSI is delighted to announce that it has been approved by the Chinese authorities to provide world class service for testing and certifying products in China. The CNCA (Certification & Accreditation Administration China) approval of BSI's Testing Servce business in China ensures that BSI is now much better placed to serve its existing and new customers quickly and locally. This positions BSI competitively to offer global service.
In achieving this approval BSI will have the largest testing scope approved by the Chinese Authorities, in China covering 7 laboratories for 9 products which are glass, bpugs/sockets/switches & fuses, electronic components, pressure & transportable pressure equipment, luminaires, personal protective equipment, lifts and fire safety products.
Laboratories include renowned facilities in Southern China - Guangzhou and Shanghai which were chosen because of their proximity to BSI's China clients. With the emphasis more and more on reducing energy usage and carbon emissions local delivery capability helpts to reduce the carbon footprint of not only BSI's business that that of its clients too.
Manufacturers throughout the Asia Pacific region will also benefit from having improved access to BSI's expertise to gain entry to UK and European markets. At the same time, the local Chinese market will benefit from raised awareness of ever safer and more reliable products which benefit the wellbeing or consumers in the region.
increasing the visibility of Kitemark delivery in the China and Asia Pacific markets will be a further business benefit for new and existing clients wishing to prove through independent third-party certification - that their products meet quality and safety standards.
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