Managing healthcare, education, social, economic, and criminal justice systems at national and local levels requires sound administrative and business practices to succeed. In a global culture of increasing accountability and more widespread access to information, the public sector in providing services to its citizens, must also be a good example of how to operate.
Efficiency, quality and value for money are therefore vital to the delivery of these services. Management systems help you to continually improve performance and customer satisfaction by introducing consistency and conformity in service provision, whilst enabling you to react quickly and effectively to changes in government, social and environmental policy.
The customer satisfaction standard, ISO 10002:2004, is the guideline standard for implementing a complaints management system and helps organizations to identify, manage and understand how successfully they deal with their customers' complaints.
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ISO 9001 can help bring out the best in your organization by enabling you to understand your processes for delivering your products/services to your customers.
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ISO 14001 is an internationally recognized standard designed to address the delicate balance between maintaining profitability and reducing environmental impact.
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The Eco-Management and Audit Scheme (EMAS) is a voluntary EU initiative designed to improve your company's environmental performance.
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An OHSMS promotes a safe and healthy working environment by providing a framework that allows your organization to consistently identify and control its health and safety risks, reduce the potential for accidents, aid legislative compliance and improve overall performance.
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ISO/IEC 27001 is the only auditable international standard which defines the requirements for an Information Security Management System (ISMS). The standard is designed to ensure the selection of adequate and proportionate security controls.
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Certification to this international standard enables you to independently demonstrate to your customers that you meet IT service management best practice.
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BS 25999 provides a basis for understanding, developing and implementing business continuity within your organization and gives you confidence in business-to-business and business-to customer dealings.
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Integrated Management Systems provide a cost and time effective way of managing several management systems at once. This can be used to integrate the traditional suite of Health and Safety, Quality or Environment, or in implementing a tailored approach to include other standards such as Food Safety Management (ISO 22000).
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