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Quality Management

Quality: image of diamond

As customers become more sophisticated, better informed and their expectations grow, the only way your business can survive and prosper is by offering a commitment to quality.

A Quality Management System (QMS) such as ISO 9001 provides a management framework that gives you the necessary controls to address risks and monitor and measure performance in your business. It can also help you to enhance your image and reputation and enable you to look for improvements through internal and external communications.

Who is it relevant to?

Quality management systems are relevant to all organizations whether large or small, public or private, manufacturing or service. It can be applied to a single department right up to a large multi national. However, the best returns come from companies prepared to implement it throughout their organization rather than particular sites, departments or divisions.

Our services

We offer assessment, training and certification for organizations with a range of add-on services that support your every step. Our range of standards, publications, electronic products and software tools will ensure you have a complete quality management solution.

Quality management software solutions and electronic products

Introducing the Tools for Continuous Improvement DVD and CD

The Power of Process Auditing. The Reality Video DVD

The ISO 9001:2000 road movie Leadership Skills for Customer Satisfaction DVD and CD

Quality management systems (ISO 9000:2000 series) standards kit CD-ROM

Quality management publications

Understanding ISO 9001:2000 and Process-based Management Systems

The Operational Handbook: Auditing Business Process

ISO 9000:2000 Achieving Registration

Creating a Process-based Management System for ISO 9001:2000 and Business Improvement

Process Management Auditing for ISO 9001:2000

ISO 9001:2000 Case Studies. Experiences from Auditing Practice

ISO 9000 series of standards

ISO 9000 series of standards

ISO 9000 – Fundamentals and vocabulary

ISO 9001 – Requirements

ISO 9004 – Guidelines for performance improvement

Other quality standards

Other quality standards

ISO 10005:2005 Quality management - Guidelines for quality plans
ISO 10006:2003 Quality management - Guidelines for quality management in projects
ISO 10007:2003 Quality management - Guidelines for configuration management
ISO 10012:2003 Measurement management systems- Requirements for measurement processes and measuring equipment
ISO 10014:2006 Quality management. Guidelines for realizing financial and economic benefits
ISO 10015:1999 Quality Management: Guidelines for training
ISO/TR 10017 Guidance on statistical techniques for ISO 9001:2000
ISO 10019:2005 - Guidelines for the selection of quality management systems consultants and use of their services
ISO 19011:2002 - Guidelines for quality and/or environmental management systems auditing
ISO 90003:2004 Software engineering – Guidelines for the application of ISO 9001:2000 to computer software

Related standards

ISO/TS 16949 Automotive

Quality Management for suppliers to the automotive industry.

AS 9100, 9110, 9120 Aerospace

AS9100 - Quality Management System requirements for the design and manufacture of aerospace products

AS9110 - Quality Management System requirements for maintenance organizations

AS9120 - Quality Management System requirements for stockist distributors

TL 9000 Telecoms

Quality management for the telecommunication sector.

ISO/IEC 20000 IT Service

Quality Management for IT service management
Information technology - Service management - Part 1: Specification
Information technology - Service management - Part 2: Code of practice

PAS 99 Integrated Management

Specification of common management system requirements as a framework for integration.

ISO 20252 Market Research

Market, opinion and social research.

ISO 10002 Customer Satisfaction

Quality Management – Customer Satisfaction – Guidelines for complaints handling in organizations.

ISO 29001 Oil and Gas

Petroleum, petrochemical and natural gas industries - Sector-specific quality management systems - Requirements for product and service supply organizations.

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