How to get certified to ISO/IEC 20000
We make the certification process simple. After we have received your application, we appoint a client manager who will guide you and your business through the following steps.
1. Gap analysis
This is an optional pre-assessment service where we take a closer look at your existing IT service management system and compare it with the requirements of ISO/IEC 20000. This helps identity areas that need more work before we carry out a formal assessment, saving you time and money.
2. Formal assessment
This happens in two stages. First we review current IT service management across your business against an ISO/IEC 20000 checklist. We will share the details of our findings so if we find information technology gaps, you can close them. And if you meet all the requirements, we’ll complete the formal checks ready for certification.
3. Certification and beyond
When you have passed the formal assessment you will receive an ISO/IEC 20000 certificate, which is valid for three years. Your client manager will stay in touch during this time, paying you regular visits to make sure your system doesn’t just remain compliant, but that it continually improves.
