Getting started with the BSI Kitemark™ for Vehicle Damage Repair

A BSI Kitemark repair is not just about first impressions. It’s about proving that all the repairs made to a vehicle, including those which the customer doesn’t see, meet the agreed and recognised industry standard, PAS 125.

Whether you're are an independent body shop, part of a body shop or accident repair group, or a mobile repairer, you can achieve this by being independently inspected and achieving BSI Kitemark status

This means proving that:

• Correct repair processes are followed
• Staff are competent and trained
• Tools and equipment are suitable and maintained
• Parts are appropriate for safe repair
• Quality control procedures are followed

The BSI Kitemark scheme is adopted industry-wide by the most forward thinking body shops and accident repair centres who are committed to carrying out work only to the highest standards. Plus it’s recognized by automotive manufacturers and most major insurance companies.

Join the BSI Kitemark family and you can: 

• Reassure your retail and fleet customers and work providers
• Reduce your liability
• Demonstrate your duty of care
• Protect your business reputation
• Attract new business
• Save money by reducing customer complaints and rework costs

The BSI Kitemark has been in existence since 1903. Since then it’s been used as a symbol of quality and safety, recognised and valued by consumers for years as a truly independent guarantee of quality wherever it is seen and that includes vehicle damage repairs.

Any car repair business – large or small, independent or franchise, operating from fixed premises or mobile facilities can apply for a BSI Kitemark licence.

Are you a small business?

The BSI Kitemark scheme doesn’t just cater for large body shops or group networks. If your repair business has a total of seven staff inclusive of direct and non direct staff, our small body shop scheme has been designed for you. This means a reduction in the number of audits you will receive and therefore a reduced cost.

What the scheme includes

A BSI Kitemark for Vehicle Damage Repair licence can be awarded in any of the three repair types:

• Category 1 – The repair of dents, paint scratches and gouges or trim such that the damaged area can be returned to its pre-damaged condition without the need for replacement parts. This category excludes road wheels.
• Category 2 - The repair of dents, paint scratches and gouges or trim such that the damaged area can be returned to its pre-damaged condition including the removal, re-fitting or replacement of "auto glazing units and bolt on" parts, examples of which includes but is not restricted to: bonnets, doors, road wheels, wings, tailgates, bumpers, bumper reinforcing bar. Excludes replacement of chassis, steering and suspension parts.
• Category 3 - The repair of dents, paint scratches and gouges or trim such that the damaged area can be returned to its pre-damaged condition including the removal, re-fitting or replacement of "auto glazing units and bolt on" parts, examples of which includes but is not restricted to: bonnets, doors, road wheels, wings, tailgates, bumpers, bumper reinforcing bar and additionally: replacement and repair of panels; repair and replacement of structural parts including chassis members and "bolt on" chassis related parts; and body shell and chassis replacements.

The scheme does not cover repair processes for public service vehicles, heavy commercial vehicles or heavy goods vehicles or other non-passenger vehicles such as fork lift trucks and windscreen repairers, although the replacement of windscreens and other automotive glazing and mechanical parts/components is covered when part of the repair process; and M.O.T. Testing.

The BSI Kitemark scheme for Vehicle Damage Repair is independently assessed using unannounced inspections. This can deliver real peace of mind for your customers.

Plus the BSI Kitemark is a strong symbol of quality, recognised by consumers.

We pioneered standards more than 100 years ago and today we’re the market leader. We help over 65,000 organizations ranging from top global brands to small ambitious businesses in 150 countries to gain an edge over their competition. As one of the few organisations that understands standards from start to end, we don’t only assess how well you’re meeting them, we create new standards from scratch and train teams globally to use them and perform better. Our knowledge can transform your organisation.