IT Service Management Systems Internal Auditor Training Course (BS ISO/IEC 20000:2011)

This is an intensive two-day course for the Internal Auditor based on the requirements of ISO/IEC 20000:2011 Information Technology – Service Management.


Who should attend?

  • Staff tasked with managing, implementing, or internal auditing an IT Service Management system
  • Auditors and others who wish to gain an understanding of ISO/IEC 20000:2011.

What will I learn?

  • Understand the Purpose of ISO/IEC 20000:2011
  • Understand the Role of Service Management Processes
  • Understand the Individual Requirements of ISO/IEC 20000:2011 and How They Apply to IT Service Management Systems
  • Learn Basic ISO/IEC 20000:2011 Implementation Steps
  • Understand the Roles and Responsibilities of the Auditor
  • Apply ISO 19011:2002 Definitions, Concepts, and Guidelines
  • Recognize the Principles, Practices, and Types of Audits
  • Conduct all Phases of an Internal Audit (Plan, Execute, Report, Record, Follow Up, Closure)
  • Understand the ISO/IEC 20000:2011 Certification Scheme

What are the benefits?

Delegates will have an understanding of auditing to ISO/IEC 20000:2011

  • Brief summary of the standards (delegates are expected to have an understanding of the standards prior to attendance on this course)
  • Managing an audit program
  • Audit activities
  • Preparing for on-site activities
  • Conducting the audit, Audit reporting, Audit summary
  • Corrective action

What is included?

  • Training course notes
  • Lunch
  • Refreshment
  • Certificate of attendance