IT Service Management Training ISO/IEC 20000

Customer satisfaction is at the forefront of efficient IT service management and Information and Communications Technology (ICT) continuity is fundamental to the success of any business reliant on IT services. Take our IT Service Management Training Courses to achieve best practice and overall business continuity.

Disruption to IT services management can bring business operations to a halt, damaging your reputation through lost time and profit. A code of practice is crucial to the IT community in any sector. The IT Infrastructure Library (ITIL) provides a benchmark for IT service management through standard checklists and procedures. 

Our courses can be tailored to your needs and delivered onsite or through a public programme.

In-company training

You can select any course from our extensive range and have it customized to your organization's objectives. Our expert tutors will take time to understand the nature of your company and its learning needs so we can provide a tailored training program for you.

Public training course

All BSI Public Training Courses use accelerated learning techniques which includes lectures, exercises and interaction sessions to ensure you fully understand the subject matter.