Business Improvement Training

• Understand the Use of a Structured Model for Systematically Addressing Problems
• Understand the Application and Interaction of the Various Tools and Techniques

Root Cause Analysis (RCA) is one of the most common actions required at every organization to solve day-to-day operational problems. Yet, many organizations are still trying to master RCA to deliver the outcome effectively. This training course uses a practical approach to systematically state the problem, understand the situation, root up the cause, fix the cause and make sure the problem remains fixed. 

In this course, we’ll cover the principles of general communication techniques, interpersonal skills; non-verbal communication; listening skills; techniques for building rapport; methods for dealing with difficult interactions; and effective briefing techniques. It will introduce techniques for auditors to communicate with those being audited, including making initial contact, preparing the audit plan, interaction whilst conducting the audit, briefing and preparing the audit findings and recommendations.

This interactive course will provide you with a basic understanding of what is meant by process improvement and its benefits. You will gain knowledge of different tools and techniques of process improvement, which will provide you with a logical approach to organization problem solving and process improvement.