EDS Earns ISO 20000:2005 Certification

ISO/IEC 20000 replaced the world renowned British Standard BS 15000 in 2005 and has established itself as the de facto international best practice standard for ITSM. Currently many organizations in numerous industries around the world are certified to ISO/IEC 20000. BSI offers certification against the ITSMF (IT Service Management Forum) scheme. ISO/IEC 20000 was developed in order to meet the needs of the international IT services market and to provide a common understanding of the management of IT services worldwide. The standard comprises two parts: a Code of practice and a Specification and it is the latter that certification is offered against. ISO/IEC 20000 is fully compatible with the ITIL (IT Infrastructure Library) framework of best practice guidance for ITSM processes.

As a leader and innovator in the certification of management systems, BSI Management Systems helps its clients to comply with best practice and achieve competitive advantage. “BSI Management Systems is proud to lead the international ISO/IEC 20000 certification market while promoting the principles of IT Service Management best practice” said BSI Management Systems President, Todd VanderVen. “

"Our teams were challenged this year as all of our U.S. Public Sector clients changed from asking for to requiring ITIL certifications as ITO Requests for Proposal," said Keith Blodgett, Director, EDS, an HP company, U.S. Public Sector Service Delivery. "I applaud the super efforts of everyone on our team."  

"The achievement of the ISO 20000 certification was an "all-hands evolution," Cliff Szafran, EDS, an HP company, Client Delivery Executive, CMS Enterprise Data Center Contract said.  "The team came together and exhibited professionalism and leadership at all levels.  The results from our team will help prove our commitment and dedication to our client."  

“The ITIL ISO 20000:2005 certification was one of the major goals we set for ourselves at the beginning of this year,” said Onur Ozel, EDS, an HP company, Client Delivery Executive, HUD HITS said.   “Thanks to the dedication and focus of our entire HUD HITS team members, this milestone was accomplished in a flawless manner.”

EDS began its registration process in October of 2007. As part of the ISO/IEC 20000:2005 process, BSI performed on-site assessments, examined EDS’ documented procedures, and audited its overall operations. To determine continued compliance with ISO/IEC 20000:2005, BSI will periodically conduct routine surveillance audits of EDS’ business operations.