Introduction to ISO/IEC 20000 IT Service Management Training Course

This is a one-day introduction course to ISO/IEC 20000:2011 Information Technology – Service Management.

Who should attend?

The course is aimed at all levels within an organization who need an understanding of ISO/IEC 20000:2011 Parts 1 & 2 and the certification process.

What will I learn?

  • Provide a basic understanding of ISO/IEC 20000:2011
  • Examine the certification process
  • Review the benefits of achieving ISO/IEC 20000:2011

What are the benefits?

  • A move towards conformance to an international standard for IT Service Management
  • A step closer to providing services that meet customer requirements
  • Use of a management system for tendering of services.

What is included?

  • Training course notes
  • Lunch
  • Refreshment
  • Certificate of attendance